How it works
Every step from your first message to the finished rooms, in order. The call and the video walkthrough are free, and you see your price in writing before you decide anything.
Before the day
There are four steps, and none of them costs anything until you decide to book.
Tell us about your rooms
A few questions about your kitchen and bathrooms, one at a time. It asks for a mobile number, so Justin can call you straight back.
Justin calls you
He usually calls within about 10 minutes, from 0480 421 252. It's a few questions and a time for the video walkthrough. If it's after 8pm, he'll text you and call from 9am.
The video walkthrough
Justin FaceTimes you from 0480 421 252. We start with the spot that bothers you most and go from there. In the kitchen he'll ask you to open the oven door, slide the rangehood filter out if it comes out easily, and hold the phone up over the cupboards. In each bathroom, point the phone low where the shower floor meets the wall. If someone else will decide with you, have them on the same call, so you both see the same rooms and hear the same price. Not on an iPhone? Justin will text you a link that opens in your browser.
Your price, in writing
At the end of the walkthrough, Justin gives you the price. It then arrives by email with your agreement attached: by the room, fixed before anything starts, and open until 11:59pm on the seventh day.
The day, and after
Book your date
20% of the price books your date, paid from the link in your email. Nothing else is due until the job is done.
We arrive and work to the list
Both of us come, with all the kit. Alex starts in the kitchen and Justin in the bathrooms, and we keep going until the list is finished. You don't need to be home: it's only ever Alex and Justin, the two owners, so you know exactly who's coming, and you can let us in and head off, or leave us a key. Weekends are the same price, and the job can be split over two days.
When it's finished
If you're home, we walk you round the finished rooms. The rest is paid once you've seen them, by card, bank transfer or cash. If anything on the list is missed, tell us within 24 hours and we come back and do it. We carry $10m public liability, and both owners are on site for the whole job.
Quick answers
Price, partners, timing and trustDo I need to be home?
No. It's only ever Alex and Justin, the two owners, so you know exactly who's coming, and you can let us in and head off, or leave us a key. Weekends are the same price, and the job can be split over two days.
Can my partner join the call?
Yes, and it helps. They see what you see, and you don't have to pass it all on later.
When do I pay?
20% when you book, to hold the date. The rest after you've seen the finished job.
Is the walkthrough free?
Yes. The call and the video walkthrough are both free. You only pay anything once you've seen your price in writing and decided to book.
Not on an iPhone?
That's fine. Justin will text you a link that opens in your browser.
Start with the first step.
Tell us about your kitchen and bathrooms, and Justin will call you back from 0480 421 252.