Satisfaction & Refund Policy

Our 100% Satisfaction Guarantee

If you're not happy with anything on the list, contact us within 24 hours and we'll return to fix the issue, completely free of charge.

How It Works

1. Let us know: Contact us within 24 hours of your clean via phone (0480 421 252) or email (support@ajpresentations.com) and describe what you're not happy with.
2. We schedule a re-clean: We'll arrange a return visit at a time that suits you, usually within one or two business days.
3. We fix it: We'll fix the specific areas you've flagged at no extra charge.

Conditions

• The re-clean request must be made within 24 hours of the original service.
• Photographs of the items concerned must be sent with the request. The photographs are how we assess it. Where they do not show the items clearly enough to assess, we may ask for better photographs or decline the return visit, giving the reason.
• The re-clean covers the specific areas or tasks identified, not a full repeat service.
• The property must not have been used or occupied by others between the original clean and the re-clean.

Refunds

Where a clean has been delivered, the remedy is the return visit set out above. Where the return visit does not resolve the matter, we may offer a partial refund at our discretion. A full refund of a clean that has been delivered is not offered. Nothing here limits, excludes or modifies any right you have under the Australian Consumer Law that cannot lawfully be excluded.

Contact

For satisfaction concerns or refund enquiries:

• Email: support@ajpresentations.com
• Phone: 0480 421 252