Skip to the page
AJPresentations
Last updated 2 October 2026

Terms of Service

AJ Presentations (trading as AJPresentations, ABN 17 673 374 539) provides these services and this website. By using them, you agree to the following terms and conditions. These terms are governed by the laws of New South Wales, Australia, including the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

1. Services

AJ Presentations provides residential cleaning services across northern Sydney. Our main service is the KB Reset, a restorative clean of the kitchen and bathrooms worked to a written checklist. We also offer a whole-house Reset, quoted at the walkthrough, and Reset Plans, offered after a first job. All services are subject to availability and scheduling confirmation. Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

2. Consumer Guarantees

Under the Australian Consumer Law, our services come with guarantees that cannot be excluded. You are entitled to a remedy (such as a re-clean or refund) if services are not:

  • Provided with due care and skill
  • Fit for a particular purpose (where communicated to us)
  • Provided within a reasonable time (where no time is specified)

Nothing in these terms limits, excludes, or modifies your rights under the ACL. Any limitation of liability in these terms applies only to the extent permitted by law.

3. Bookings & Scheduling

  • Bookings are confirmed via phone, email, or our online quote form.
  • We will agree on a date, time, and scope of work before each appointment.
  • We aim to arrive within the scheduled window but times may vary slightly due to traffic or prior appointments.

4. Cancellation Policy

  • Cancelling your clean. Let us know more than 48 hours before the date and we refund your deposit in full, or move the clean to another day at no cost. Less than 48 hours before the date and the deposit is not refunded.
  • Reset Plans: you can move a visit free with at least 24 hours' notice. Moving with less notice incurs a 20% late fee. Visits are moved rather than skipped, within the window set out in your plan agreement.
  • No-show / locked out: If we arrive and cannot access the property without prior notice, the full service fee may be charged.

5. Access Requirements

You are responsible for ensuring our team can access your property at the agreed time. This includes:

  • Providing keys, access codes, or building instructions in advance
  • Ensuring pets are secured or arrangements are communicated
  • Clearing excessive clutter that may prevent effective cleaning

You don't need to be home. A key left for us is enough, and we'll confirm how it's handed over and returned. If you're home at the end, we'll walk you round the finished work.

6. Quotes & Pricing

  • We do not give a price online. We quote once we have seen the property, either in person or over video.
  • Formal quotes are valid for 7 days from the date of issue. Once your deposit is paid, your quoted price holds until the job is done.
  • Additional charges apply only to tasks outside the agreed scope, and only once you've agreed them in writing before the extra work is done.
  • Biohazard cleaning, including blood, bodily fluids and sewage, is not a service we offer, and neither is clearing hoarding-level clutter.

7. Payment Terms

  • Every job is booked with a 20% deposit. The balance is paid on completion. We accept card (through Stripe), bank transfer and cash. We do not store full card details on our systems.
  • Overdue invoices may incur reasonable recovery costs and, where permitted by law, interest. Recurring services may be paused while an invoice remains unpaid.

8. Communications

By providing your phone number and email address you agree to receive service-related SMS, phone calls, emails, and (where applicable) calendar invites from us, including enquiry confirmations, quotes, booking confirmations, reminders, on-the-way notices, receipts, payment links, and follow-ups.

After you enquire or book we may send a few emails about your enquiry and booking. Each has an unsubscribe link.

9. Client Portal (MY AJP)

  • We may provide you with access to the MY AJP client portal to view your upcoming jobs, history, credits, and invoices.
  • You are responsible for keeping your login credentials confidential and for any activity that occurs under your account. Notify us immediately if you suspect unauthorised access.
  • You may close your portal account at any time by contacting us. Closing your account does not erase records we are required to retain under tax, accounting, or legal obligations.

10. Liability

  • We carry $10m public liability insurance for accidental damage during the service.
  • Any damage or breakage must be reported within 48 hours of the service for us to investigate and resolve.
  • We are not liable for damage caused by pre-existing conditions, faulty fixtures, or items left in unsafe positions.
  • To the extent permitted by law, our total liability for any claim is limited to the value of the service provided. This limitation does not apply to rights and remedies under the Australian Consumer Law that cannot be excluded.

11. Recurring Services

  • Reset Plans are offered after a first job. The plan agreement sets out the window for moving visits.
  • There are no lock-in contracts, you can pause or stop at any time, and we give 14 days written notice before any price change unless a rate-lock was agreed with you in writing.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy, which describes how we collect, store, use, and disclose data through our website, CRM, client portal, and communications.

13. Governing Law & Jurisdiction

These terms are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or our services will be subject to the jurisdiction of the courts of New South Wales. Before commencing legal proceedings, both parties agree to attempt to resolve any dispute through direct negotiation.

14. Changes to Terms

We may update these terms from time to time. Material changes will be communicated where practicable. Continued use of our services after changes constitutes acceptance of the updated terms.

15. Contact

For questions about these terms, contact us:

  • Business: AJ Presentations
  • ABN: 17673374539
  • Email: support@ajpresentations.com
  • Phone: 0480 421 252